Carole McDonough
Senior Vice President
Human Resources
Citizens Bank

Carole McDonough is a human resources division director and senior vice president at Citizens Bank. Carole partners with various banking divisions including commercial lending and corporate banking across the US in her current role. She has experience in employee relations, staffing, training, compensation, diversity/affirmative action, and benefits administration. She has helped coordinate, design and/or lead the people planning project plans for twelve different acquisitions in as many years. Carole joined Citizens Bank in 1993 as a result of the acquisition of the former Boston Five Cents Savings Bank FSB, where she held several human resource positions.

Carole is on the board of directors of Operation A.B.L.E. of Greater Boston (since 2001), a member of the Massachusetts Business Leadership Network steering committee, and a corporate representative for the Greater Boston Employer Advisory Board to the Massachusetts Rehabilitation Commission.

Carole was recognized in 2004 by the Royal Bank of Scotland (RBS), the parent company of Citizens, with the RBS Human Resources Recognition Award in the category of adding value. She received the Citizens Bank President’s Award in 2002 and the Citizens Bank Community Credo Award in 2005.

Carole earned a B.S. degree in Urban Studies from Worcester State College and a Human Resources Management Certificate from Bentley College.