Logo: JAN; Job Accommodation Network. The title slide uses light and dark shades of blue, with an outline of a star embedded in the background. This and subsequent slides use light and dark shades of blue. Text titles appear in navy blue and white. Additional slide text appears in black. Behind text is a blue box with only tips of a star visible. Well Known Veterans with Disabilities Navy and Marines Navy and MarinesMontelWilliams Navy Harold RussellNavy Army Jessica Lynch and ShoshanaJohnsonArmy achieves success at “Blue Ship” Marines Ron KovicMarines Of course, there are countless veterans and service members with disabilities whose names and faces we do not yet know. . . . You may have the opportunity to meet some of these individuals as they successfully transition into the workforce. USERRAUS Department of Labor, through the Veterans’Employment and Training Service (VETS): •Provides assistance; •Develops informational material; and •Investigates and resolves USERRA claims. The Uniformed Services Employment and Reemployment Rights Act of 1994 USERRA•Covers employers regardless of size. •Prohibits employers from discriminating against past and present members, as well as applicants of the uniformed services. •Protects the job rights of individuals who take leave from work for up to five years to undertake military service. USERRA•The return deadline for returning to work, varies depending upon how long the person was on military leave. •The return deadline is extended for up to two years for persons who are hospitalized or convalescing because of a disability incurred or aggravated during military service. USERRA“Escalator Principle”--Requires employers to train if necessary and place returning service members in the position they would have been if they had been present in the workplace. •The employer is required to accommodate individuals with disabilities on the job. •If the person is no longer qualified for the job even with an accommodation, the employer is required to provide reassignment, barring undue hardship. USERRA1-866-4-USA-DOL(1-866-487-2365) www.dol.gov/vetsFor more information, contact DOL, Veterans Employment Service: Sources: DOL/VETS. Your Rights Under USERRA. A Non-Technical Resource Guide to [USERRA]. Motor 46% Cognitive/ MH 26% Sensory 14% Combined 14% Motor Cognitive/ MH SensoryCombined Type of Impairment (When Provided by Caller) JAN Veteran & Service Member Cases 1992-2005 MotorAmputation; Back Injury; Leg Injury; FibromyalgiaSensoryCognitive/ Mental HealthCombined ImpairmentsExamples of Reported Impairments PTSD; Brain Injury; Alcoholism; Sleep DisorderVision; Hearing; Diabetes; Burn Injury; HIV/AIDS Heart Condition & Depression; Back Impairment & Addiction; Intestinal Disorder & PTSD Situations and Solutions Situation: A VR professional called because his patient has use of only one hand, but needed to use a keyboard for data entry. Solution: The professional was given resources for various one-handed key board products and vendors. The professional and his patient will discuss and identify the most appropriate product. Situations and Solutions Situation: A veteran with a leg injury was not sure if he could return to his civilian profession as a commercial painterdueto fatigue from standing for long periods. Solution: The individual was accommodated with portable anti-fatigue matting that he could take to various work sites, and periodic rest breaks. Cost: $26.30 Situations and Solutions Situation: A veteran with a traumatic injury to her vocal cords needed accommodations for increasing her vocal volume when communicating with customers. Solution: Her employer accommodated her with a portable speech amplifier. Cost: $225.00 Situations and Solutions Situation: A National Guard member sustained eye damage during combat and now has no vision. Prior to his deployment, he had worked as a framing supervisor on a construction site. He is now interested in starting his own contracting firm. Solution: The individual was given several resources for small business development including information for veteran-related business programs and organizations, and micro-loan/micro-enterprise programs. Situations and Solutions Situation: A retired Army medic has difficulty managing stress in the work place due to her PTSD. Her stress intolerance is intensified when she can hear the emergency medical helicopter arrive and depart from the hospital where she works. Solution: The nurse was reassigned to a vacant position on a unit that is furthest from the heli-pad. Because she can no longer hear the helicopter, she is able to effectively manage her job stress.Cost: $0 •Amputation•Spinal Injury•Multiple Sclerosis•Stroke•CTD’s•Back Injury•Paraplegia•Quadriplegia Motor ImpairmentsMotor Impairments Types of LimitationsTypes of Limitations•Grasping•Handling•Fingering•Feeling•Sensing•Reaching•Pushing•Pulling•Holding•Pressing•Pinching•Carrying•Lifting•Standing•Walking•Sitting•Bending•Moving •Keyboarding•Sitting•Accessing Files•Handling Materials•Using Equipment Accommodating Motor Impairments Accommodating Motor Impairments in an Office Settingin an Office Setting Difficulty KeyboardingDifficulty KeyboardingModular keyboardEvolution Keyboard system MALTRON KeyboardData Hand Right-handed10-Key No Hands MouseTrackballsDifficulty Using A MouseDifficulty Using A Mouse Eye GazeTracking System Tongue Touch MouseDifficulty Using A MouseDifficulty Using A Mouse Indicator DotsCopy HolderTouch ScreenAccommodations for Writing DeficitsAccommodations for Writing Deficits Ergonomic ChairUplift CushionDifficulty SittingDifficulty SittingErgonomic Drafting Chair Adjustable Height Workstations & Chairs Difficulty SittingDifficulty Sitting Automated FilingSystems“Lazy Susan” Rotary OrganizersDifficulty Accessing FilesDifficulty Accessing Files Step Ladders & Stools Plastic Tie Handles & Rulers Difficulty Accessing FilesDifficulty Accessing Files Telephone HeadsetElectric StaplerReceiver HolderDifficulty Using EquipmentDifficulty Using Equipment Load Lifter Rolling Cart Difficulty Handling MaterialsDifficulty Handling Materials •Climbing•Lifting•Grasping•Squatting•Reaching Accommodating Motor Impairments Accommodating Motor Impairments in an Industrial Settingin an Industrial Setting Platform Lift Rolling Ladder Difficulty ClimbingDifficulty Climbing Ergonomic Tools Vacuum Lift Difficulty Lifting and GraspingDifficulty Lifting and Grasping InspectionMirrorIndustrial Low Task ChairDifficulty SquattingDifficulty Squatting Stand/Lean SupportEasy Reach CreeperDifficulty Bending and StandingDifficulty Bending and Standing Cognitive/Psych ImpairmentsCognitive/Psych Impairments•Brain Injury•Post Traumatic Stress Disorder•Sleep Disorders•Alcoholism •Drug Addiction •Distractibility•Lack of Concentration•Memory Deficits•Problems with organizational skills•Attendance issues•Fatigue•Difficulty with social interactions Common LimitationsCommon Limitations Accommodation Ideas for ReadingAccommodation Ideas for ReadingScreen Reading SoftwareOptical Character Recognition (OCR) Reading Pen Accommodation Ideas for WritingAccommodation Ideas for WritingSpeech Recognition SoftwareReading and Writing Assistance Software •Time Management•Organization•Easily Distracted•Memory Deficits•Reading and Writing Deficits Employees with Cognitive Disabilities Employees with Cognitive Disabilities Can Experience These Limitations:Can Experience These Limitations: •Use electronic organizer or calendar •Use watch or timer•Keep task list •Use prompts or reminders•Provide job coach •Color-code or label materials Accommodation Ideas for Organization DeficitsAccommodation Ideas for Organization Deficits •To-Do Lists•Supervisory Reminders•Calendars•Division of Large Assignmentsinto Smaller Ones•Electronic Organizers•Professional Organizers Time ManagementTime Management ElectronicOrganizerSoftware OrganizerPersonal Digital Assistant (PDA) Accommodation Ideas for Accommodation Ideas for Organization DeficitsOrganization Deficits Accommodations for Memory DeficitsAccommodations for Memory Deficits•Tape record meetings•Written minutes•Provide written instructions•Additional training time•Refresher memos•Checklists•Alarm reminders Tape RecorderCamcorderTalking GPSAccommodations for Memory DeficitsAccommodations for Memory Deficits DistractibilityDistractibility •Use space enclosures•Move private conversations out of workspace •Use white noise or background noise•Place employee out of “flow of traffic” •Plan for uninterrupted work time•Use headphones to block noise Accommodations forAccommodations forDistractibilityDistractibility Accommodations for Visual DistractionsAccommodations for Visual DistractionsTall Cubicle Panels“Cube-a-Door” “White Noise”Environmental Sound MachineAccommodations for Concentration DeficitsAccommodations for Concentration Deficits Anti-glare Filter Full-spectrum Lighting Accommodations for Accommodations for Light Sensitivity and HeadachesLight Sensitivity and Headaches Light PenAccommodation Ideas for Accommodation Ideas for Light SensitivityLight SensitivityAccommodations for Accommodations for Light SensitivityLight Sensitivity Post Traumatic Stress DisorderPost Traumatic Stress DisorderThe person has been exposed to a traumatic event in which both of the following were present: –1. The person experienced, witnessed, or was confronted with an event that involved actual or threatened death or serious injury, or a threat to the physical integrity of self or others, and–2. The person's response involved intense fear, helplessness, or horror. The traumatic event is persistently re-experienced. Source: Diagnostic and Statistical Manual of Mental Disorders' fourth edition (DSM IV). •Not a one-time event but can occur daily•Endure these conditions with restricted food intake, •lack of sleep, and harsh environmental conditions. •Trained to be hyper-vigilant PTSD can manifest itself in eachPTSD can manifest itself in eachveteran differently.veteran differently. Lack of ConcentrationLack of Concentration•Reduce distractions in the work environment•Provide space enclosures or a private space•Allow the employee to play soothing music using a headset•Increase natural lighting or increase full spectrum lighting•Divide large assignments into smaller goal oriented tasks or steps•Plan for uninterrupted work time Coping with StressCoping with Stress•Allow longer or more frequent work breaks as needed•Provide backup coverage for when the employee needs to take breaks•Provide additional time to learn new responsibilities•Restructure job to include only essential functions during times of stress•Allow for time off for counseling•Assign a supervisor, manager, or mentor to answerthe employee's questions Adjusting Supervisory Methods•Communicating in alternative ways: –email, face-to-face, in private, written•Scheduling weekly or daily wrap-ups•Setting clear expectations: –Work performance & productivity–Conduct or professionalism standards •Encourage the employee to walk away from frustrating situations and confrontations•Allow employee to work from home part-time•Provide partitions or closed doors to allow for privacy•Provide disability awareness training to coworkers and supervisors Interacting with CoInteracting with Co--workersworkers Dealing with EmotionsDealing with Emotions•Refer to employee assistance programs (EAP) and veterans centers•Use stress management techniques to deal with frustration•Use of a support animal•Allow telephone calls during work hours to doctors and others for needed support•Allow frequent breaks •Allow the employee to work one consistent schedule•Allow for a flexible start time•Combine regularly scheduled short breaks into one longer break•Provide a place for the employee to sleep during break Sleep DisturbanceSleep Disturbance •Allow for a flexible start time or end time, or work from home•Provide straight shift or permanent schedule •Allow the employee to make up the time missed AbsenteeismAbsenteeism •Allow the employee to take a break and go to a place where s/he feels comfortable to use relaxation techniques or contact a support person•Identify and remove environmental triggers such as particular smells or noises •Allow the presence of a service or support animal Panic AttacksPanic Attacks Accommodations for Fatigue, Accommodations for Fatigue, Stamina, & StressStamina, & Stress•Create flexible schedule: •Shorten work day & extend work week•Extend work day & shorten work week •Part-time schedule•Steady shift•Allow frequent rest breaks •Adjusting workplace environment–Temperature–Light–Noise•Providing anti-fatigue matting•Telecommuting/work from home Accommodations for Fatigue, Accommodations for Fatigue, Stamina, & StressStamina, & Stress •Job restructuring–Reallocating or eliminating marginal job functions–Prioritize essential job duties•Providing time off of work–Modifying attendance policy–Flexible start time–Work from home Accommodation Ideas for Productivity, Accommodation Ideas for Productivity, Performance, & AbsenteeismPerformance, & Absenteeism Accommodations For Handling Accommodations For Handling Stress and EmotionsStress and Emotions•Praise and reinforcement•Counseling and EAP•Contacts to support persons•Allow the presence of a service or support animal•Provide sensitivity training•Take a break ! •Stress management techniques •Hearing•Hard of hearing•Deaf•Vision•Low Vision•No Vision•Speech•Weak Speech•No Speech Sensory Impairments Pagers Augmentative Communication Devices Phone w/ Voice Carry Over TTY & Relay Service Alternative Communication DevicesAlternative Communication Devices Amplified Telephone Voice Amplification Speech Related Accommodation IdeasSpeech Related Accommodation Ideas Responding to Vehicles Responding to Vehicles or Emergency Signalsor Emergency Signals•Set path of travel•Intersection stop signs•Flashing lights and mirrors installed on vehicles•Colored hard hat or vest•Pagers and Alerting Devices Vision Accommodation Vision Accommodation Ideas for ReadingIdeas for ReadingCCTV with Split ScreenPocket Viewer Screen Magnification Software Vision Accommodation Ideas for Vision Accommodation Ideas for Reading Computer ScreenReading Computer Screen Refreshable Braille DisplayVision Accommodation Ideas for Vision Accommodation Ideas for Reading Computer ScreenReading Computer Screen Armadillo Army•A game from American Printing House for the Blind (APH) •Designed to help people with vision impairments practice: -lateral and vertical eye movements -searching and timing skills-visual discrimination-peripheral vision-eye-hand coordination Enhancing Visual SkillsEnhancing Visual Skills •Mobility Issues •Tactile labels•Light probe•Modify equipment•Color analyzer•Talking Tools–e.g., level, multimeter, micrometer, or caliper Vision Accommodation Ideas Vision Accommodation Ideas for Industrial Settingsfor Industrial Settings Vision Accommodation Ideas for Accessing the Internet•Hardware/Software•Text based browser•Provide reader•Web page design–Alt-Tag for description of graphics–Keyboard Shortcuts for Navigation–Text Only or Large Print Options•Web Validation Service, such as Tips for Designing Accessible Web Pageswww.jan.wvu.edu/media/webpages.htmlBobby Approved This and subsequent slides use light and dark shades of blue. Text titles appear in navy blue and white. Additional slide text appears in black. Behind text is a blue box with only tips of a star visible. Veterans’Resources•Association for Service Disabled Veterans110 Maryland Ave. NESuite #100Washington , DC 20002Direct: (202)543-1942Fax: (202)543-5398http://www.asdv.org/ •VetJobs.comVetJobsPO Box 71445Marietta, GA 30007-1445Toll Free: (877)838-5627Direct: (770)993-5117Fax: (770)993-2875Info@VetJobs.comhttp://www.vetjobs.com/ •Veterans Assistance Foundation 4201 Green Ave Madison, WI 53704Direct: (608)244-3328Fax: (608)244-7225http://www.veteransassistance.org Veteran's Resources ..REALifelinesRecovery and Employment Assistance LifelinesDepartment of LaborFrances Perkins Building200 Constitution Ave, NWWashington, DC 20210Toll Free: (866)967-5838http://www.dol.gov/opa/media/press/vets/VETS20041947.htm/ ..Disabled American Veterans National Headquarters3725 Alexandria PikeCold Spring, KY 41076Direct: (859)441-7300http://www.dav.orgpress/vets/VETS20041947.htm ..Hire Vets FirstThe President's National Hire Veterans CommitteeU.S. Department of LaborVeterans' Employment and Training Service200 Constitution Avenue, N.W., Rm. S-1325Washington, D.C. 20210202.693.4700 ‘ Veterans’Resources •Center for Veterans' EnterprisesWashington, DC Toll Free: (866)584-2344Direct: (202)303-3260Fax: (202)254-0238VACVE@mail.va.govhttp://www.vetbiz.gov•National Veterans Business Development Corporation The Veterans Corporation1800 Diagonal Road, Suite 230Alexandria, VA 22314Direct: (866)283-8267jmadigan@veteranscorp.orghttp://www.veteranscorp.org/default.aspxVeteran's Resources •VETS Region 1 (CT, ME, MA, NH, RI, VT) U. S. Dept. of LaborJ.F. Kennedy Federal Building, Room E-315, Government CenterBoston, MA 02203Direct: (617)565-2080Fax: (617)565-2082http://www.dol.gov/vets/welcome.html•VETS Region 2 US Dept. of LaborLaborBldg., 11th FloorPO Box 058Trenton, NJ 08625Direct: (609)292-2930Fax: (609)292-9070http://www.dol.gov/vets/welcome.htmlVeterans' Employment and Training Service (VETS) •VETS Region 3(DE, DC, MD, PA, VA, WV) The Curtis Center, VETS/770 West170 S. Independence MallPhiladelphia, PA 19106-3310Direct: (215)861-5390Fax: (215)861-5389http://www.dol.gov/vets/welcome.html•VETS Region 4(AL, FL, GA, KY, MS, NC, SC, TN) Sam Nunn Atlanta Federal Center61 Forsyth Street, SW, Room 6-T85Atlanta, GA 30303Direct: (404)562-2305Fax: (404)562-2313http://www.dol.gov/vets/aboutvets/contacts/main.htmVeterans' Employment and Training Service (VETS) •VETS Region 5 (IL, IN, MI, MN, OH, WI) U.S. Dept. of Labor230 South Dearborn, Room 1064Chicago, IL 60604Direct: (312)353-4942Fax: (312)353-4943http://www.dol.gov/vets/aboutvets/contacts/main.htm•VETS Region 6(AR, LA, NM, OK, TX) US Dept. of Labor525 Griffin Street, Room 858Dallas, TX 75202Direct: (214)767-4987Fax: (214)767-2734http://www.dol.gov/vets/aboutvets/contacts/main.htmVeterans' Employment and Training Service (VETS) •VETS Region 7 (IA, KA, MO, NE) US Dept, of Labor, City Center Square Bldg. 1100 Main Street, Suite 850Kansas City, MO 64105--211Direct: (816)426-7151Fax: (816)426-7259http://www.dol.gov/vets/aboutvets/contacts/main.htm•VETS Region 8(CO, MT, ND, SD, UT, WY) US Dept. of Labor1999 Broadway, Suite 1730Denver, CO 80202Direct: (303)844-1175Fax: (303)844-1179http://www.dol.gov/vets/aboutvets/contacts/main.htmVeterans' Employment and Training Service (VETS) •VETS Region 9(AZ, CA, HI, NV) 71 Stevenson Street, Suite 705US Dept. of LaborSan Francisco, CA 94105Direct: (415)975-4700Fax: (415)975-4704http://www.dol.gov/vets/aboutvets/contacts/main.htm•VETS Region 10 (AK, ID, OR, WA) US Dept. of Labor1111 Third Ave., Suite 900Seattle, WA 98101--321Direct: (206)553-4831Fax: (206)553-6853http://www.dol.gov/vets/aboutvets/contacts/main.htmPlacement and training for eligible veterans Veterans' Employment and Training Service (VETS) Questions ?Questions ? 1-800-526-7234www.jan.wvu.edu